Every member, on one page. Every member, on one team.
Profiles, family bundles, retention scoring, belts, tags, segments. The data the agents use to do their job, and the data you use to coach yours.
- Member fields30+
- Retention bands4
- Family rolesowner / guardian / adult
- Belt systemsBJJ · MT · Karate · …
One screen for every member.
Contact, plan, balance, recent classes, family links, belt or grade, retention score, agent activity, notes. The information you actually need before you walk over to talk to them.
- Auto-generated unique member number at signup
- Statuses: Trial · Active · Suspended · Cancelled · Expired · Pending Mandate
- Display-name override for kids who go by a nickname
- Internal staff notes with timeline view
- Emergency contact, DOB, address, source attribution
A 0–100 score, recalculated every night.
Six weighted signals, attendance recency (30%), frequency (25%), payment health (20%), portal engagement (10%), communication (10%), tenure (5%), banded into engaged, low risk, medium risk, high risk. The retention agent reads this list at 03:00 and acts on it.
- Score on every active member, band on the dashboard
- Per-member 'primary concern' field (broken streak / lapsed payment / no portal login)
- Suggested action stored alongside score for staff review
- Drives both the dashboard at-risk panel and the retention agent's queue
- Yara T.18h
- Marcus O.16h
- Sam V.14h
- Devon W.9h
Junior and parent on one account.
Family bundles, household roles, guardian-managed children. The parent can have a non-training portal account that just manages the kids' bookings, payments, and waivers.
- Roles: owner, guardian, adult member
- Guardian portal manages children without a training membership
- Family-bundle plans bill once, cover everyone
- One-tap parent check-in for kids' classes at the kiosk
Auto-tags. Manual tags. Live segments.
The tag engine assigns tags based on rules, first trial booked, member converted, payment failed, broken streak. Staff layer their own. Segments combine tags and filters into live audiences for messaging and reporting.
- Rule-driven tag engine fires on lifecycle events
- Manual tag application from any member screen
- Live segments: tag + filter + condition logic
- Segments feed broadcast messaging and audience targeting
- 12mLead ConversionBooked trial. Sarah R.
- 2hRetentionRe-engaged 3 at-risk members
- 3hInboxDrafted 8 reply suggestions
- 9amEmail SequencerSent 24 follow-ups
- Kids BJJ16:00Marcus12 / 16
- Adult Muay Thai18:00Yara21 / 24
- No-Gi19:00Sam18 / 20
- Open Mat20:00, 9 / 30
Grades, stripes, gradings.
Configurable belt systems per discipline (BJJ, Karate, Judo, Taekwondo). Time-at-grade and class-count requirements. Cross-system promotion paths (beginner → advanced → black belt). Auto-award triggers fire when the criteria are met.
- Define belts, ranks, stripes, dan grades per system
- Min months at grade + min classes since last grading
- Cross-system rank progression for multi-discipline academies
- Grading event scheduling with eligibility shortlist
- Auto belt award when class milestones are reached
A real portal. Not a paywall.
Members log in, see their classes, book or cancel, manage payment methods, read announcements, register for events, see their belt progression, share their referral link, browse the shop, and message you directly.
- My classes, my bookings, my credits, my payments
- Family management for parents
- Direct Debit and card management. Apple Pay supported
- Self-service cancellation flow with feedback capture
- Native iOS app on the App Store and Android app on Google Play
- 12mLead ConversionBooked trial. Sarah R.
- 2hRetentionRe-engaged 3 at-risk members
- 3hInboxDrafted 8 reply suggestions
- 9amEmail SequencerSent 24 follow-ups
- Kids BJJ16:00Marcus12 / 16
- Adult Muay Thai18:00Yara21 / 24
- No-Gi19:00Sam18 / 20
- Open Mat20:00, 9 / 30
Everything you've ever known about them, in one place.
Free-form notes with author and timestamp. Activity log of every workflow that fired. Conversation history across every channel. Belt promotion history. Payment history. Trial history. The whole arc.
- Internal notes timeline with author + timestamp
- Activity log of every automation that touched them
- WhatsApp + SMS + email conversation history threaded by member
- Audit trail on every admin action (GDPR-ready)
Import a CSV. Run the agents. See what they find.
Join the waitlist. When you're in, take a 30-day export of your members and let MartialMembers.ai show you the at-risk list, the retention bands, and the conversations the agents would have started.